Refund policy

REFUND POLICY

Refunds & returns

We build every oven to last, and we want you happy with it. If something isn't right, here's exactly how we sort it out. No fine print, no runaround.

Changed your mind?

You can cancel and return your order within 7 days of receiving it. You don't need to give a reason. Please send the oven back unused, in its original packaging, with proof of purchase such as your order confirmation. The only cost to you is the direct cost of sending it back, which is a R200 courier charge. There's no handling fee.

Starting a return

Mail hello@coalandcrust.co.za or WhatsApp 069 022 5267. Once we've accepted your return, we'll send you a return label and step-by-step instructions. Please don't post anything back before we've confirmed. We can't trace parcels we weren't expecting.

Damaged in transit or wrong item

Check your oven the moment it lands. If it arrived damaged by the courier, or it's the wrong item, let us know within 1 day of delivery. Send photos of the oven and the packaging to hello@coalandcrust.co.za or WhatsApp 069 022 5267. We'll collect it at no cost to you and repair it, replace it or refund you.

Exchanges

The quickest way to swap The Single for The Double (or the other way round) is to return the original and place a new order for the one you want.

Refunds

Once your return reaches us, we'll check it and let you know if the refund is approved. Once your return reaches us, we'll inspect it and pay approved refunds within 7 days. The money goes back to your original payment method. Your bank may take a few extra days to show it.

Warranty

Your oven doesn't come with an extra warranty. If it arrives damaged by the courier, report it within 1 day of delivery as described above. Your rights under the Consumer Protection Act still apply.

Any questions about a return? Just shout: hello@coalandcrust.co.za or WhatsApp 069 022 5267.